Privacy Policy for Ignite Cycles
Ignite Cycles ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in our retail store. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you when you interact with our website or services. This information helps us provide and improve our offerings, including sales of mountain bikes, road bikes, e-bikes, and cycling accessories, professional bike fitting, comprehensive repair and maintenance, custom bike builds, and group rides and cycling events.
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us, such as your name, address, email address, phone number, and payment information when you make a purchase, book a service, register for an event, or subscribe to our newsletter.
- Transaction Data: Details of products and services you have purchased from us, including bike models, accessories, service history, and custom build specifications.
- Bike Fitting and Service Data: Information related to your bike fitting sessions, body measurements, cycling preferences, and specific details about your bike repairs or custom builds.
- Website Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This information helps us understand user behavior and improve our site's functionality.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages sent through our website.
2. How We Use Your Information
We use the information we collect for various purposes to provide our services, improve your experience, and operate our business effectively:
- To Provide and Manage Services: To process your orders, schedule bike fittings and repairs, facilitate custom bike builds, manage your participation in group rides and events, and provide customer support.
- To Personalize Your Experience: To tailor product recommendations, service suggestions, and content based on your interests and purchase history.
- For Communication: To send you order confirmations, service updates, invoices, technical notices, security alerts, and administrative messages. We may also send you marketing communications about new products, promotions, or events that we believe may be of interest to you, with your consent where required.
- For Analytics and Improvement: To monitor and analyze trends, usage, and activities in connection with our services and to improve the functionality, user experience, and overall quality of our website and offerings.
- For Legal Compliance and Security: To comply with applicable laws, regulations, and legal processes; detect, investigate, and prevent fraudulent transactions and other illegal activities; and protect the rights, property, and safety of Ignite Cycles, our customers, and others.
3. Sharing Your Information
We may share your personal information in the following situations:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, marketing assistance, and customer service. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods.
5. Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that incomplete or inaccurate personal data be corrected.
- Right to Erasure ( "Right to be Forgotten"): You have the right to request the deletion of your personal information, under certain circumstances.
- Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
- Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
6. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ignite Cycles
118 Geothermal Way, Unit 3B
Canmore, AB, T1W 1E6
Canada